FAQs
Clear answers about ordering, payment, delivery, products and store policies.
Orders and payment
How do I place an order at Hedera?
Choose the product, pack and quantity, add it to your cart, then proceed to checkout to enter your contact details and delivery address.
What payment methods are available?
The available payment methods appear at checkout. Choose the method that suits you and complete your order using the instructions shown.
Can I change or cancel an order?
Contact us as soon as possible after placing your order. We can help you change or cancel it provided preparation or shipping has not started.
Delivery
Where do you deliver?
We deliver to all governorates of the Hashemite Kingdom of Jordan.
How long does delivery take?
Most orders usually arrive within 24–48 hours. Timing may vary depending on your area, order time and product availability.
How can I check the delivery cost?
Delivery charges are clearly shown at checkout based on your delivery address and the offers active at the time of purchase.
Products and support
How do I choose the right product for my problem?
Read the product description and instructions. If you are unsure, contact Hedera with details of the problem and clear photos if possible, so we can help you choose.
What should I do if a product is unavailable?
Select “Notify me when available” on the product page and enter your email address, or contact us to ask about availability and suitable alternatives.
Where can I find instructions and safety information?
Read the product description and the label or packaging instructions before use. Do not use pesticides or fertilizers at rates or in ways that conflict with the product instructions.
Exchanges and returns
What is your exchange and return policy?
Exchanges and returns depend on the product's condition and type and the period stated in our store policy. Review the returns and exchanges policy or contact us before returning any product.